Vitality in the shadows – a community conversation
April 22 @ 4:00 pm - 7:00 pm CESTFree
Theme: Vitality in the shadows, exploring the unusual, unlikely and untapped…
We will bring this intriguing theme to life with a beautifully rich balance of practical case study from a large public sector organisation, and a thought-provoking academic perspective. Come and join our second UK Community event of the year. Joining from outside the UK? No problem, we’re virtual after all!
Session #1: ‘Accelerating the transformation of our operating model in the shadows of a global pandemic…’
Sovereign Housing Association is one of the largest housing associations in England with nearly 60,000 homes. With an ambition to become the leading landlord across the South of England, they recognised they needed to become an organisation that could sense and anticipate, to have a clearer understanding of what their customers require, to be “land-led” and sustainable, and how they were going to deliver it.
We are delighted to welcome the Sovereign team who will take us through their case study of how they are transforming the organisation to a customer-centric operating model. And how COVID-19 shone the light on the opportunity to be customer-led and put residents at the heart of their decisions and actions, moving beyond thinking, talking, and intentions. We will explore what helped and hindered the journey, taking a rear-view mirror look on what Sovereign did and how they did it, but also a forward-look to the opportunities ahead as they emerge a stronger, more resilient organisation.
Session #2: ‘Creativity and vitality in the shadow of organisation design…’
Led by Dr Rob Warwick, Reader in Management and Organisational Learning, University of Chichester, UK.
Much of our work in organisational design is focused on the obvious; the making explicit of aims, objectives and the resources and organising that we need to get there. And there is work to be done to focus these ambitions into measurable targets.
But what else do we need to be aware of in the corner of our eye as our plans and expectations take shape in the here and now?
Put another way, our day job takes place in the bright light of expectation and the development of a shared purpose, but what happens in the shadow as people react, make sense, talk with each other and interpret the plans that have been laid? I am going to offer some hopeful thoughts and ideas that these shadows are creative places where extraordinary things can happen. In a paradoxical sense shadows and light are dependent upon each other.
Dr Rob Warwick will be drawing and developing on the ideas of the anthropologist James C. Scott (Scott, 1998).